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Category Archives: innovation
Collaborative reasoning with a social strategy
In my previous posts on the value of mental and physical models, I suggested that it is the dialog that we create between these two types of reasoning that helps us tackle the discovery of what is novel and complex: … Continue reading
Posted in blogs for research, collaborative computing, conducting research online, content management, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience, user-centered design
Tagged collaboration, collaborative learning, collaborative reasoning, collaborative software, content management, design, discovery, mental model, physical model, social media, social networking
10 Comments
Internet as Innovation: The Third Wave
In the revision of the Strategic Networking book, the emphasis is on the Internet as an innovation. By viewing the underlying technology infrastructure and the way we layer our use upon it as something that is both new and evolving, … Continue reading
Social Networking Innovation in an Online E-Business Course
Here is a Web-based version of my ICERI10 conference presentation on the topic: Social Networking Innovation in an Online E-Business Course http://www.programhouse.com/webpres/phiceri2010pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) describes a curriculum innovation that provides an authentic … Continue reading
Posted in blogs for business, collaborative computing, customer experience management, digital repositories, emerging educational technology, innovation, learner experience, online learning and teaching, social media, social networking, user experience
Tagged authentic learning, digital marketing, e-business, information architecture, instructional design, learner experience, online collaboration, online learning, social media, social networking
6 Comments
Strategic Networking: Internet as Innovation – The Second Wave
Now available in an e-book revision, the Strategic Networking book was collaboratively written with my co-author Gene De Libero. After some juggling with procedures for formatting and versioning, we achieved this in a highly interactive manner online using Google Docs. This … Continue reading
Posted in about this blog, collaborative computing, content management, innovation, knowledge management, management of information systems and technology, social networking, strategic management of technology innovation, Strategic Networking
Tagged content management, crowdsourcing, e-book, Google Docs, innovation, Internet, online collaboration, Strategic Networking
10 Comments
Effects of the Internet as Innovation: No More and Now New
The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet 2.0, … Continue reading
Posted in customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation, Strategic Networking, user experience
Tagged innovation, Internet, planned change, social media
14 Comments
Customer Experience Management: The Second Wave
Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation
Tagged CEM, CRM, customer experience, customer experience management, customer relationship management, customer service, disruptive technology, innovation, Internet, marketing, social media
6 Comments
Riding the Crest of Change
In 1996, as I wrote the Introduction to a book that my co-author (Gene De Libero) and I would call Strategic Networking, I wanted to capture in words what I could about the innovation that was then in an early … Continue reading
Posted in blogs for business, blogs for research, collaborative computing, conducting research online, customer experience management, innovation, social networking, strategic management of technology innovation, Strategic Networking, user experience
Tagged book, e-book, innovation, Internet, internetworking, publishing, Riding the Crest of Change, Strategic Networking
6 Comments
strategic management of technology innovations
I would like to open up discussion about something that is the heart of planned change in how we learn and work: strategic management of technology innovation. I welcome your thoughts about the nature of technology innovations (in general or … Continue reading
Posted in blogs for research, conducting research online, human factors in information systems design, innovation, management of information systems and technology, strategic management of technology innovation
Tagged planned change, strategic management of technology, technology innovation
2 Comments