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Category Archives: management of information systems and technology
Working memory: recognizing our cognitive limits
Working memory and chunking – without understanding these vital concepts in human terms, we cannot design information systems interfaces that will work with people’s ability to retain only so much at one time in memory. If the interface does not … Continue reading
Posted in cognition, content management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, user experience, user-centered design
Tagged chunking, cognition, cognitive limits, content management, George Miller, magic number seven, working memory
6 Comments
Collaborative reasoning with a social strategy
In my previous posts on the value of mental and physical models, I suggested that it is the dialog that we create between these two types of reasoning that helps us tackle the discovery of what is novel and complex: … Continue reading
Posted in blogs for research, collaborative computing, conducting research online, content management, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience, user-centered design
Tagged collaboration, collaborative learning, collaborative reasoning, collaborative software, content management, design, discovery, mental model, physical model, social media, social networking
10 Comments
Strategic Networking: Internet as Innovation – The Second Wave
Now available in an e-book revision, the Strategic Networking book was collaboratively written with my co-author Gene De Libero. After some juggling with procedures for formatting and versioning, we achieved this in a highly interactive manner online using Google Docs. This … Continue reading
Posted in about this blog, collaborative computing, content management, innovation, knowledge management, management of information systems and technology, social networking, strategic management of technology innovation, Strategic Networking
Tagged content management, crowdsourcing, e-book, Google Docs, innovation, Internet, online collaboration, Strategic Networking
10 Comments
What Hubble 3D teaches us about model-based reasoning
Greetings, Near the end of the relatively brief (45 min.) Hubble 3D Imax movie, I sat transfixed with my 3D glasses as I watched a fly-through sequence composed of Hubble images extending at greater resolution into the furthest visualized part … Continue reading
Posted in human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, user experience
Tagged information architecture, instructional design, learner experience, mental model, model-based reasoning, physical model
18 Comments
Effects of the Internet as Innovation: No More and Now New
The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet 2.0, … Continue reading
Posted in customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation, Strategic Networking, user experience
Tagged innovation, Internet, planned change, social media
14 Comments
Customer Experience Management: The Second Wave
Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation
Tagged CEM, CRM, customer experience, customer experience management, customer relationship management, customer service, disruptive technology, innovation, Internet, marketing, social media
6 Comments
Teacher uses Skype to link class to homebound student
As technology-using teachers, trainers, and other professionals, we can become so immersed in our “nuts and bolts” thinking about emerging digital technology that we often miss seeing the forest from the trees. A story worth re-telling here for seeing that … Continue reading
Posted in emerging educational technology, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, social networking, user experience
Tagged homebound students, information architecture, instructional design, learner experience, Skype, technology-using teachers, video conferencing, VoIP
6 Comments
