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Author Archives: Doc
Internet as Innovation: The Third Wave
In the revision of the Strategic Networking book, the emphasis is on the Internet as an innovation. By viewing the underlying technology infrastructure and the way we layer our use upon it as something that is both new and evolving, … Continue reading
Learner Experience (LX): A Virtuous Circle
Don’t be surprised by any uncertainty or cognitive dissonance in reading the title of this blog entry. I do not expect that invoking this phrase should cause immediate recognition of some existing discipline or perspective. Although “learner experience” as a … Continue reading
The Way We Connect
In my travel to Spain to do research for a book on that topic, I journeyed through the north to Santiago de Compostela and by staying in a small inn outside of the city (the terminus of The Way of … Continue reading
Posted in blogs for business, collaborative computing, content management, customer experience management, human factors in information systems design, mobile computing, mobile learning, social change, social media, social networking, strategic management of technology innovation, user experience
Tagged Camino de Santiago, content management, film, Google Maps, Google StreetView, movie, social media, social networking, Spain, The Way, The Way of Saint James, travel
8 Comments
Social Networking Innovation in an Online E-Business Course
Here is a Web-based version of my ICERI10 conference presentation on the topic: Social Networking Innovation in an Online E-Business Course http://www.programhouse.com/webpres/phiceri2010pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) describes a curriculum innovation that provides an authentic … Continue reading
Posted in blogs for business, collaborative computing, customer experience management, digital repositories, emerging educational technology, innovation, learner experience, online learning and teaching, social media, social networking, user experience
Tagged authentic learning, digital marketing, e-business, information architecture, instructional design, learner experience, online collaboration, online learning, social media, social networking
6 Comments
Strategic Networking: Internet as Innovation – The Second Wave
Now available in an e-book revision, the Strategic Networking book was collaboratively written with my co-author Gene De Libero. After some juggling with procedures for formatting and versioning, we achieved this in a highly interactive manner online using Google Docs. This … Continue reading
Posted in about this blog, collaborative computing, content management, innovation, knowledge management, management of information systems and technology, social networking, strategic management of technology innovation, Strategic Networking
Tagged content management, crowdsourcing, e-book, Google Docs, innovation, Internet, online collaboration, Strategic Networking
10 Comments
What Hubble 3D teaches us about model-based reasoning
Greetings, Near the end of the relatively brief (45 min.) Hubble 3D Imax movie, I sat transfixed with my 3D glasses as I watched a fly-through sequence composed of Hubble images extending at greater resolution into the furthest visualized part … Continue reading
Posted in human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, user experience
Tagged information architecture, instructional design, learner experience, mental model, model-based reasoning, physical model
18 Comments
Effects of the Internet as Innovation: No More and Now New
The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet 2.0, … Continue reading
Posted in customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation, Strategic Networking, user experience
Tagged innovation, Internet, planned change, social media
14 Comments
Customer Experience Management: The Second Wave
Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation
Tagged CEM, CRM, customer experience, customer experience management, customer relationship management, customer service, disruptive technology, innovation, Internet, marketing, social media
6 Comments
