Tag Archives: mental model

Collaborative reasoning with a social strategy

In my previous posts on the value of mental and physical models, I suggested that it is the dialog that we create between these two types of reasoning that helps us tackle the discovery of what is novel and complex: … Continue reading

Posted in blogs for research, collaborative computing, conducting research online, content management, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience, user-centered design | Tagged , , , , , , , , , , | 10 Comments

What Hubble 3D teaches us about model-based reasoning

Greetings, Near the end of the relatively brief (45 min.) Hubble 3D Imax movie, I sat transfixed with my 3D glasses as I watched a fly-through sequence composed of Hubble images extending at greater resolution into the furthest visualized part … Continue reading

Posted in human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, user experience | Tagged , , , , , | 18 Comments

A mental model of the customer, user, and learner experience

Digging Beyond User Preferences (Mental Models) In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. I … Continue reading

Posted in conducting research online, customer experience management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, strategic management of technology innovation | Tagged , , , , , , , , | 10 Comments