Tag Archives: innovation

#jan25

Tweet January 25 is an important day in Egypt’s history. On that date in 1952, when British troops stormed a police station where Egyptian police officers acting as commandos were holed up, a Free Officer Movement led to a revolt … Continue reading

Posted in content management, emerging educational technology, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, online learning and teaching, social change, social media, social networking, strategic management of technology innovation | Tagged , , , , , , , , , , , , , , | 3 Comments

Internet as Innovation: The Third Wave

Tweet In the revision of the Strategic Networking book, the emphasis is on the Internet as an innovation. By viewing the underlying technology infrastructure and the way we layer our use upon it as something that is both new and … Continue reading

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Strategic Networking: Internet as Innovation – The Second Wave

Tweet Although it’s still early in its revision, the Strategic Networking book is being collaboratively written with my co-author Gene De Libero. After some juggling with procedures for formatting and versioning, we are achieving this in a highly interactive manner … Continue reading

Posted in about this blog, collaborative computing, content management, innovation, knowledge management, management of information systems and technology, social networking, strategic management of technology innovation, Strategic Networking | Tagged , , , , , , , | 10 Comments

Effects of the Internet as Innovation: No More and Now New

Tweet The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet … Continue reading

Posted in customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation, Strategic Networking, user experience | Tagged , , , | 14 Comments

Customer Experience Management: The Second Wave

Tweet Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is … Continue reading

Posted in conducting research online, customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation | Tagged , , , , , , , , , , | 6 Comments

Riding the Crest of Change

Tweet In 1996, as I wrote the Introduction to a book that my co-author (Gene De Libero) and I would call Strategic Networking, I wanted to capture in words what I could about the innovation that was then in an … Continue reading

Posted in blogs for business, blogs for research, collaborative computing, conducting research online, customer experience management, innovation, social networking, strategic management of technology innovation, Strategic Networking, user experience | Tagged , , , , , , , | 6 Comments