Tag Archives: individual differences

A mental model of the customer, user, and learner experience

Digging Beyond User Preferences (Mental Models) In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. I … Continue reading

Posted in conducting research online, customer experience management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, strategic management of technology innovation | Tagged , , , , , , , , | 8 Comments

measuring and applying learning style for online courses

Greetings, My take on learning style is that it is a name for an empirical concept (with respect to learners) that we commonly call “preference.” Our experience┬áinforms us that there are several components to what we call “individual differences” and … Continue reading

Posted in conducting research online, emerging educational technology, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, strategic management of technology innovation, user experience | Tagged , , , , , , | 66 Comments