Category Archives: information architecture

Moving from “opt-out” to “opt-in” culture

“We’re here for consumers. Why, without them, we’d have nobody whose privacy we can invade so that we can exploit them to advertisers.” Comment about Google under user comments on: http://www.winrumors.com/google-claims-microsoft-and-apple-are-partners-in-a-patent-war-against-android/ Teaching courses on digital marketing and ethics in information … Continue reading

Posted in blogs for business, customer experience, customer experience management, digital marketing, human factors in information systems design, information architecture, information ethics, management of information systems and technology, social change, social media, user experience, user-centered design | Tagged , , , , , , , , , , , | 10 Comments

Working memory: recognizing our cognitive limits

Working memory and chunking – without understanding these vital concepts in human terms, we cannot design information systems interfaces that will work with people’s ability to retain only so much at one time in memory. If the interface does not … Continue reading

Posted in cognition, content management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, user experience, user-centered design | Tagged , , , , , , | 2 Comments

Hick’s Law and the role of prior knowledge in choice

Rule-based reasoning plays an important role in interface design as it does in any science based discipline. One of the most commonly invoked rules related to navigation and menu selection is Hick’s Law. As it makes a case for simplicity, … Continue reading

Posted in content management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, user experience | Tagged , , , , , , , , , | 4 Comments

Wayfinding and the Camino

In my research and planning for walking the Camino de Santiago, I was comparing the various routes that lead through Spain to Santiago de Compostela. Aside from rainfall, temperature, and daylight hours, another factor for choosing a given route is … Continue reading

Posted in content management, emerging educational technology, human factors in information systems design, information architecture, innovation, instructional design, knowledge management, learner experience, management of information systems and technology, mobile computing, mobile learning, social networking, strategic management of technology innovation, user experience | Tagged , , , , , , , , , , , , , | 4 Comments

What Hubble 3D teaches us about model-based reasoning

Greetings, Near the end of the relatively brief (45 min.) Hubble 3D Imax movie, I sat transfixed with my 3D glasses as I watched a fly-through sequence composed of Hubble images extending at greater resolution into the furthest visualized part … Continue reading

Posted in human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, user experience | Tagged , , , , , | 18 Comments

Google’s Last Wave (RIP)

Google’s last Wave has struck the beach. It’s hard to untangle what may have contributed to it: the lack of reaching a critical mass of adopters, or not communicating with external email applications, or aspects of its interface that were … Continue reading

Posted in collaborative computing, content management, information architecture, knowledge management, social networking, Strategic Networking | Tagged , , , , | Leave a comment

Authentic Learning Innovation in an Online Music Course

Here is a Web-based version of my EDULEARN10 conference presentation on the topic: Authentic Learning Innovation in an Online Music Course http://www.programhouse.com/webpres/phedulearn10pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) describes the rationale and strategy for an authentic … Continue reading

Posted in conducting research online, content management, digital repositories, emerging educational technology, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, user experience | Tagged , , , , , , , , , , , , | 4 Comments

Intelligence Revisited – what recent research reveals

As noted in my other blog entries, my research, writing, and consulting work over the past decade has focused on collective human characteristics called “individual differences” and what that means to people in the roles of customers, users, and learners. … Continue reading

Posted in conducting research online, content management, customer experience management, digital repositories, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, user experience | Tagged , , , , , , , , , , , | 4 Comments

A mental model of the customer, user, and learner experience

Digging Beyond User Preferences (Mental Models) In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. I … Continue reading

Posted in conducting research online, customer experience management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, strategic management of technology innovation | Tagged , , , , , , , , | 8 Comments

Teacher uses Skype to link class to homebound student

As technology-using teachers, trainers, and other professionals, we can become so immersed in our “nuts and bolts” thinking about emerging digital technology that we often miss seeing the forest from the trees. A story worth re-telling here for seeing that … Continue reading

Posted in emerging educational technology, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, social networking, user experience | Tagged , , , , , , , | 6 Comments