Category Archives: user experience

Untethered on the Camino

As someone who has been tethered to computers via the Net for many years doing my online teaching and consulting work, I have come to realize the need to create a balance between the connected self and disconnected self. To … Continue reading

Posted in human factors in information systems design, information ethics, learner experience, mobile computing, social change, user experience | Tagged , , , | 12 Comments

Moving from “opt-out” to “opt-in” culture

“We’re here for consumers. Why, without them, we’d have nobody whose privacy we can invade so that we can exploit them to advertisers.” Comment about Google under user comments on: http://www.winrumors.com/google-claims-microsoft-and-apple-are-partners-in-a-patent-war-against-android/ Teaching courses on digital marketing and ethics in information … Continue reading

Posted in blogs for business, customer experience, customer experience management, digital marketing, human factors in information systems design, information architecture, information ethics, management of information systems and technology, social change, social media, user experience, user-centered design | Tagged , , , , , , , , , , , | 10 Comments

Working memory: recognizing our cognitive limits

Working memory and chunking – without understanding these vital concepts in human terms, we cannot design information systems interfaces that will work with people’s ability to retain only so much at one time in memory. If the interface does not … Continue reading

Posted in cognition, content management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, user experience, user-centered design | Tagged , , , , , , | 2 Comments

Collaborative reasoning with a social strategy

In my previous posts on the value of mental and physical models, I suggested that it is the dialog that we create between these two types of reasoning that helps us tackle the discovery of what is novel and complex: … Continue reading

Posted in blogs for research, collaborative computing, conducting research online, content management, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience, user-centered design | Tagged , , , , , , , , , , | 8 Comments

The “How To” of Mental Representations

Isaac Bashevis Singer “Who knows?” Whether it is walking across the street or browsing Web sites on the Internet, we need to know “how” to do something to be able to successfully navigate and perform tasks. Of course, we can … Continue reading

Posted in content management, customer experience, human factors in information systems design, learner experience, user experience, user-centered design | Tagged , , , , , | 3 Comments

Learner Experience (LX): A Virtuous Circle

Don’t be surprised by any uncertainty or cognitive dissonance in reading the title of this blog entry. I do not expect that invoking this phrase should cause immediate recognition of some existing discipline or perspective. Although “learner experience” as a … Continue reading

Posted in content management, customer experience, emerging educational technology, instructional design, learner experience, social change, user experience | Tagged , , , , , , | 16 Comments

Hick’s Law and the role of prior knowledge in choice

Rule-based reasoning plays an important role in interface design as it does in any science based discipline. One of the most commonly invoked rules related to navigation and menu selection is Hick’s Law. As it makes a case for simplicity, … Continue reading

Posted in content management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, user experience | Tagged , , , , , , , , , | 4 Comments

Wayfinding and the Camino

In my research and planning for walking the Camino de Santiago, I was comparing the various routes that lead through Spain to Santiago de Compostela. Aside from rainfall, temperature, and daylight hours, another factor for choosing a given route is … Continue reading

Posted in content management, emerging educational technology, human factors in information systems design, information architecture, innovation, instructional design, knowledge management, learner experience, management of information systems and technology, mobile computing, mobile learning, social networking, strategic management of technology innovation, user experience | Tagged , , , , , , , , , , , , , | 4 Comments

The Way We Connect

In my travel to Spain to do research for a book on that topic, I journeyed through the north to Santiago de Compostela and by staying in a small inn outside of the city (the terminus of The Way of … Continue reading

Posted in blogs for business, collaborative computing, content management, customer experience management, human factors in information systems design, mobile computing, mobile learning, social change, social media, social networking, strategic management of technology innovation, user experience | Tagged , , , , , , , , , , , | 8 Comments

Social Networking Innovation in an Online E-Business Course

Here is a Web-based version of my ICERI10 conference presentation on the topic: Social Networking Innovation in an Online E-Business Course http://www.programhouse.com/webpres/phiceri2010pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) describes a curriculum innovation that provides an authentic … Continue reading

Posted in blogs for business, collaborative computing, customer experience management, digital repositories, emerging educational technology, innovation, learner experience, online learning and teaching, social media, social networking, user experience | Tagged , , , , , , , , , | 4 Comments