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Category Archives: human factors in information systems design
Effects of the Internet as Innovation: No More and Now New
The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet 2.0, … Continue reading
Posted in customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation, Strategic Networking, user experience
Tagged innovation, Internet, planned change, social media
14 Comments
Customer Experience Management: The Second Wave
Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation
Tagged CEM, CRM, customer experience, customer experience management, customer relationship management, customer service, disruptive technology, innovation, Internet, marketing, social media
6 Comments
Making music with tabletop computing
We have seen them in many familiar places – the ubiquitous surface computing interfaces that show us the changing weather and events with the swipe of a hand over the surface of a large vertical display. Surface computing – now … Continue reading
Intelligence Revisited – what recent research reveals
As noted in my other blog entries, my research, writing, and consulting work over the past decade has focused on collective human characteristics called “individual differences” and what that means to people in the roles of customers, users, and learners. … Continue reading
Posted in conducting research online, content management, customer experience management, digital repositories, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, user experience
Tagged audio, aural, content management, individual difference, information architecture, instructional design, intelligence, learner experience, music, research, video, visual
6 Comments
A mental model of the customer, user, and learner experience
Digging Beyond User Preferences (Mental Models) In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. I … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, strategic management of technology innovation
Tagged customer experience, customer experience management, individual differences, information architecture, instructional design, learner experience, mental model, mental representation, user experience
10 Comments
Teacher uses Skype to link class to homebound student
As technology-using teachers, trainers, and other professionals, we can become so immersed in our “nuts and bolts” thinking about emerging digital technology that we often miss seeing the forest from the trees. A story worth re-telling here for seeing that … Continue reading
Posted in emerging educational technology, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, social networking, user experience
Tagged homebound students, information architecture, instructional design, learner experience, Skype, technology-using teachers, video conferencing, VoIP
6 Comments
To tweet or not to tweet
When I began blogging as an alternative to hosting discussion forums with my Web site, I had some initial concerns that I expressed in one of my first blog entries: http://www.twitter.com/docteled I have made it a useful extension to my … Continue reading
Posted in about this blog, conducting research online, content management, emerging educational technology, human factors in information systems design, social media, social networking, strategic management of technology innovation, user experience
Tagged content management, micro-blogging, social media, social networking, tweet, twitter
7 Comments
Mashups, Maps, and Multimedia
In my research on learning styles, a strong preference for the visual presentation of information was revealed. This finding led me to experiment with visual support for what is otherwise a text-dominated informational environment in my online courses. One area … Continue reading
Posted in content management, digital repositories, emerging educational technology, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, mobile computing, mobile learning, online learning and teaching, social media, social networking, user experience
Tagged content management, information architecture, instructional design, knowledge management, learner experience, mashups. maps, multimedia, social media, visual
6 Comments
DSpace – an open source platform for digital repositories
At the ECEL09 conference in Bari, Italy, a keynote address by Julià Minguillón introduced the application of learning objects supported in an open source digital repository software called DSpace. On my return, I took a look at this software on … Continue reading
Posted in conducting research online, content management, digital repositories, emerging educational technology, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience
Tagged content management, digital repositories, DSpace, information architecture, instructional design, knowledge management, learning object repositories, open-source, social media
1 Comment
The Droid Delivers (Mobile Learning)
Droid Demo (by Verizon) Well, it appears my search is over for a smart phone that can handle the Java-based authentication for login to Web sites such as where I teach online. The same applies for any smart phone using … Continue reading
Posted in emerging educational technology, human factors in information systems design, learner experience, management of information systems and technology, mobile computing, mobile learning, online learning and teaching, strategic management of technology innovation, user experience
Tagged 3G, Android, authentication, Droid, Java, learner experience, login, mobile learning, smart phone, WiFi
10 Comments
