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Category Archives: human factors in information systems design
What Hubble 3D teaches us about model-based reasoning
Greetings, Near the end of the relatively brief (45 min.) Hubble 3D Imax movie, I sat transfixed with my 3D glasses as I watched a fly-through sequence composed of Hubble images extending at greater resolution into the furthest visualized part … Continue reading
Effects of the Internet as Innovation: No More and Now New
The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet 2.0, … Continue reading
Customer Experience Management: The Second Wave
Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, management of information systems and technology, social networking, strategic management of technology innovation
Tagged CEM, CRM, customer experience, customer experience management, customer relationship management, customer service, disruptive technology, innovation, Internet, marketing
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Making music with tabletop computing
We have seen them in many familiar places – the ubiquitous surface computing interfaces that show us the changing weather and events with the swipe of a hand over the surface of a large vertical display. Surface computing – now … Continue reading
Intelligence Revisited – what recent research reveals
As noted in my other blog entries, my research, writing, and consulting work over the past decade has focused on collective human characteristics called “individual differences” and what that means to people in the roles of customers, users, and learners. … Continue reading
A mental model of the customer, user, and learner experience
Digging Beyond User Preferences (Mental Models) In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. I … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, online learning and teaching, strategic management of technology innovation
Tagged customer experience, customer experience management, individual differences, mental model, mental representation
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Teacher uses Skype to link class to homebound student
As technology-using teachers, trainers, and other professionals, we can become so immersed in our “nuts and bolts” thinking about emerging digital technology that we often miss seeing the forest from the trees. A story worth re-telling here for seeing that … Continue reading
To tweet or not to tweet
When I began blogging as an alternative to hosting discussion forums with my Web site, I had some initial concerns that I expressed in one of my first blog entries: http://programhouse.com/wordpress/?p=23 Over time and with sensible refinement to the tools … Continue reading
Mashups, Maps, and Multimedia
In my research on learning styles, a strong preference for the visual presentation of information was revealed. This finding led me to experiment with visual support for what is otherwise a text-dominated informational environment in my online courses. One area … Continue reading
Online Presentation Strategies for Visual Learners
Greetings, Here is a Web-based version of my ECEL09 conference presentation on the topic: Online Presentation Strategies for Visual Learners http://www.programhouse.com/webpres/phecel09pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) outlines the major points of a (peer-reviewed) paper that … Continue reading
