Categories
- about this blog
- blogs for business
- blogs for research
- collaborative computing
- conducting research online
- customer experience management
- digital repositories
- emerging educational technology
- human factors in information systems design
- information ethics
- knowledge management
- management of information systems and technology
- mobile computing
- mobile learning
- online learning and teaching
- palimpsest
- social networking
- strategic management of technology innovation
- Strategic Networking
- user experience
Doc’s Blog Topic Search
Category Archives: conducting research online
Customer Experience Management: The Second Wave
Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, management of information systems and technology, social networking, strategic management of technology innovation
Tagged CEM, CRM, customer experience, customer experience management, customer relationship management, customer service, disruptive technology, innovation, Internet, marketing
4 Comments
Authentic Learning Innovation in an Online Music Course
Here is a Web-based version of my EDULEARN10 conference presentation on the topic: Authentic Learning Innovation in an Online Music Course http://www.programhouse.com/webpres/phedulearn10pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) describes the rationale and strategy for an authentic … Continue reading
Posted in conducting research online, digital repositories, emerging educational technology, online learning and teaching
Tagged authentic assessment, authentic learning, curriculum innovation, digital data repository, intellectual property, learning style, online audio and video material, situated learning, social learning, user experience
2 Comments
Intelligence Revisited – what recent research reveals
As noted in my other blog entries, my research, writing, and consulting work over the past decade has focused on collective human characteristics called “individual differences” and what that means to people in the roles of customers, users, and learners. … Continue reading
A mental model of the customer, user, and learner experience
Digging Beyond User Preferences (Mental Models) In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. I … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, online learning and teaching, strategic management of technology innovation
Tagged customer experience, customer experience management, individual differences, mental model, mental representation
7 Comments
To tweet or not to tweet
When I began blogging as an alternative to hosting discussion forums with my Web site, I had some initial concerns that I expressed in one of my first blog entries: http://programhouse.com/wordpress/?p=23 Over time and with sensible refinement to the tools … Continue reading
DSpace – an open source platform for digital repositories
At the ECEL09 conference in Bari, Italy, a keynote address by Julià Minguillón introduced the application of learning objects supported in an open source digital repository software called DSpace. On my return, I took a look at this software on … Continue reading
Online Presentation Strategies for Visual Learners
Greetings, Here is a Web-based version of my ECEL09 conference presentation on the topic: Online Presentation Strategies for Visual Learners http://www.programhouse.com/webpres/phecel09pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) outlines the major points of a (peer-reviewed) paper that … Continue reading
measuring and applying learning style for online courses
Greetings, My take on learning style is that it is a name for an empirical concept (with respect to learners) that we commonly call “preference.” Our experience informs us that there are several components to what we call “individual differences” and … Continue reading
your thoughts about online research
In this blog entry, I would like to invite comments on the use of the Internet and the Web in support of any stage in empirical research: from finding a problem area and conducting a review of the literature to … Continue reading
Posted in conducting research online
11 Comments
