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- conducting research online
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- customer experience management
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Category Archives: conducting research online
On becoming digital learning collaboratives
Tweet Unless we possess interdisciplinary knowledge and skills as individuals, we cannot fully address our needs to improve teaching and learning through the strategic use of digital resources. For those of us whose primary professional background is in IT, we … Continue reading
Posted in collaborative computing, conducting research online, digital repositories, emerging educational technology, human factors in information systems design, instructional design, knowledge management, learner experience, online learning and teaching, social networking
Tagged collaboration, digital learning, educational research, educational technology, interdisciplinary learning, learning, online learning, professional development, teaching
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Collaborative reasoning with a social strategy
Tweet In my previous posts on the value of mental and physical models, I suggested that it is the dialog that we create between these two types of reasoning that helps us tackle the discovery of what is novel and … Continue reading
Posted in blogs for research, collaborative computing, conducting research online, content management, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience, user-centered design
Tagged collaboration, collaborative learning, collaborative reasoning, collaborative software, content management, design, discovery, mental model, physical model, social media, social networking
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Customer Experience Management: The Second Wave
Tweet Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation
Tagged CEM, CRM, customer experience, customer experience management, customer relationship management, customer service, disruptive technology, innovation, Internet, marketing, social media
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Authentic Learning Innovation in an Online Music Course
Tweet Here is a Web-based version of my EDULEARN10 conference presentation on the topic: Authentic Learning Innovation in an Online Music Course http://www.programhouse.com/webpres/phedulearn10pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) describes the rationale and strategy for an … Continue reading
Posted in conducting research online, content management, digital repositories, emerging educational technology, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, user experience
Tagged authentic assessment, authentic learning, curriculum innovation, digital data repository, information architecture, instructional design, intellectual property, learner experience, learning style, online audio and video material, situated learning, social learning, user experience
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Intelligence Revisited – what recent research reveals
Tweet As noted in my other blog entries, my research, writing, and consulting work over the past decade has focused on collective human characteristics called “individual differences” and what that means to people in the roles of customers, users, and … Continue reading
Posted in conducting research online, content management, customer experience management, digital repositories, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, user experience
Tagged audio, aural, content management, individual difference, information architecture, instructional design, intelligence, learner experience, music, research, video, visual
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A mental model of the customer, user, and learner experience
Tweet Digging Beyond User Preferences (Mental Models) In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, strategic management of technology innovation
Tagged customer experience, customer experience management, individual differences, information architecture, instructional design, learner experience, mental model, mental representation, user experience
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To tweet or not to tweet
Tweet When I began blogging as an alternative to hosting discussion forums with my Web site, I had some initial concerns that I expressed in one of my first blog entries: http://www.twitter.com/docteled I have made it a useful extension to … Continue reading
Posted in about this blog, conducting research online, content management, emerging educational technology, human factors in information systems design, social media, social networking, strategic management of technology innovation, user experience
Tagged content management, micro-blogging, social media, social networking, tweet, twitter
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DSpace – an open source platform for digital repositories
Tweet At the ECEL09 conference in Bari, Italy, a keynote address by Julià Minguillón introduced the application of learning objects supported in an open source digital repository software called DSpace. On my return, I took a look at this software … Continue reading
Posted in conducting research online, content management, digital repositories, emerging educational technology, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience
Tagged content management, digital repositories, DSpace, information architecture, instructional design, knowledge management, learning object repositories, open-source, social media
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Riding the Crest of Change
Tweet In 1996, as I wrote the Introduction to a book that my co-author (Gene De Libero) and I would call Strategic Networking, I wanted to capture in words what I could about the innovation that was then in an … Continue reading
Posted in blogs for business, blogs for research, collaborative computing, conducting research online, customer experience management, innovation, social networking, strategic management of technology innovation, Strategic Networking, user experience
Tagged book, e-book, innovation, Internet, internetworking, publishing, Riding the Crest of Change, Strategic Networking
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Online Presentation Strategies for Visual Learners
Tweet Greetings, Here is a Web-based version of my ECEL09 conference presentation on the topic: Online Presentation Strategies for Visual Learners http://www.programhouse.com/webpres/phecel09pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) outlines the major points of a (peer-reviewed) paper … Continue reading
Posted in conducting research online, content management, digital repositories, emerging educational technology, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, online learning and teaching, social media, user experience
Tagged (so it can be located through a search on that term - internally and externally by search engines)., digital repositories, information architecture, instructional design, intellectual property, learner experience, learning style, online presentation, social media, visual learners
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