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Category Archives: management of information systems and technology
What Hubble 3D teaches us about model-based reasoning
Greetings, Near the end of the relatively brief (45 min.) Hubble 3D Imax movie, I sat transfixed with my 3D glasses as I watched a fly-through sequence composed of Hubble images extending at greater resolution into the furthest visualized part … Continue reading
Effects of the Internet as Innovation: No More and Now New
The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet 2.0, … Continue reading
Customer Experience Management: The Second Wave
Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading
Posted in conducting research online, customer experience management, human factors in information systems design, management of information systems and technology, social networking, strategic management of technology innovation
Tagged CEM, CRM, customer experience, customer experience management, customer relationship management, customer service, disruptive technology, innovation, Internet, marketing
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management of information systems and technology
In this blog entry, I would like to open up discussion about management of information systems and technology. I welcome your thoughts about the nature and use of information (in general or specific instances) and any ideas that you have … Continue reading
