Category Archives: management of information systems and technology

Discussion about management of information systems and technology

Moving from “opt-out” to “opt-in” culture

“We’re here for consumers. Why, without them, we’d have nobody whose privacy we can invade so that we can exploit them to advertisers.” Comment about Google under user comments on: http://www.winrumors.com/google-claims-microsoft-and-apple-are-partners-in-a-patent-war-against-android/ Teaching courses on digital marketing and ethics in information … Continue reading

Posted in blogs for business, customer experience, customer experience management, digital marketing, human factors in information systems design, information architecture, information ethics, management of information systems and technology, social change, social media, user experience, user-centered design | Tagged , , , , , , , , , , , | 10 Comments

Working memory: recognizing our cognitive limits

Working memory and chunking – without understanding these vital concepts in human terms, we cannot design information systems interfaces that will work with people’s ability to retain only so much at one time in memory. If the interface does not … Continue reading

Posted in cognition, content management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, user experience, user-centered design | Tagged , , , , , , | 2 Comments

Collaborative reasoning with a social strategy

In my previous posts on the value of mental and physical models, I suggested that it is the dialog that we create between these two types of reasoning that helps us tackle the discovery of what is novel and complex: … Continue reading

Posted in blogs for research, collaborative computing, conducting research online, content management, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience, user-centered design | Tagged , , , , , , , , , , | 8 Comments

#jan25

January 25 is an important day in Egypt’s history. On that date in 1952, when British troops stormed a police station where Egyptian police officers acting as commandos were holed up, a Free Officer Movement led to a revolt that … Continue reading

Posted in content management, emerging educational technology, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, online learning and teaching, social change, social media, social networking, strategic management of technology innovation | Tagged , , , , , , , , , , , , , , | 7 Comments

Hick’s Law and the role of prior knowledge in choice

Rule-based reasoning plays an important role in interface design as it does in any science based discipline. One of the most commonly invoked rules related to navigation and menu selection is Hick’s Law. As it makes a case for simplicity, … Continue reading

Posted in content management, human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, user experience | Tagged , , , , , , , , , | 4 Comments

Wayfinding and the Camino

In my research and planning for walking the Camino de Santiago, I was comparing the various routes that lead through Spain to Santiago de Compostela. Aside from rainfall, temperature, and daylight hours, another factor for choosing a given route is … Continue reading

Posted in content management, emerging educational technology, human factors in information systems design, information architecture, innovation, instructional design, knowledge management, learner experience, management of information systems and technology, mobile computing, mobile learning, social networking, strategic management of technology innovation, user experience | Tagged , , , , , , , , , , , , , | 4 Comments

Strategic Networking: Internet as Innovation – The Second Wave

Although it’s still early in its revision, the Strategic Networking book is being collaboratively written with my co-author Gene De Libero. After some juggling with procedures for formatting and versioning, we are achieving this in a highly interactive manner online … Continue reading

Posted in about this blog, collaborative computing, content management, innovation, knowledge management, management of information systems and technology, social networking, strategic management of technology innovation, Strategic Networking | Tagged , , , , , , , | 10 Comments

What Hubble 3D teaches us about model-based reasoning

Greetings, Near the end of the relatively brief (45 min.) Hubble 3D Imax movie, I sat transfixed with my 3D glasses as I watched a fly-through sequence composed of Hubble images extending at greater resolution into the furthest visualized part … Continue reading

Posted in human factors in information systems design, information architecture, instructional design, knowledge management, learner experience, management of information systems and technology, online learning and teaching, user experience | Tagged , , , , , | 18 Comments

Effects of the Internet as Innovation: No More and Now New

The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet 2.0, … Continue reading

Posted in customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation, Strategic Networking, user experience | Tagged , , , | 14 Comments

Customer Experience Management: The Second Wave

Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading

Posted in conducting research online, customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation | Tagged , , , , , , , , , , | 6 Comments