Category Archives: customer experience management

using blogs to promote traffic to a Web site

Posted on April 20, 2009 by Doc

In this entry, I would like to consider the use of blogs as a marketing tool to promote traffic to a Web site, such as my own at http://www.programhouse.com The rationale for this strategy can be expressed as tenets of … Continue reading →

Posted in blogs for business, blogs for research, conducting research online, content management, customer experience management, management of information systems and technology, social networking, user experience | Tagged , , , , , , | 22 Comments

how do you use your mobile computing device to support your learning?

Posted on January 31, 2009 by Doc

There is likely to be a wide range of frequency and types of use of mobile devices in support of learning. I wonder how we might be able to accommodate those uses as user needs in the design, development, and … Continue reading →

Posted in conducting research online, customer experience management, human factors in information systems design, instructional design, knowledge management, learner experience, mobile computing, mobile learning, online learning and teaching, strategic management of technology innovation, user experience | Tagged , , , , , | 14 Comments

what are your thoughts and experiences in mobile learning?

Posted on August 4, 2008 by Doc

Greetings all, Are you using a mobile device to read this blog entry? Do you use a mobile device to access and post in a Web-based LMS or CMS course site? Do you download learning applications to your device? What … Continue reading →

Posted in customer experience management, emerging educational technology, human factors in information systems design, instructional design, knowledge management, learner experience, mobile computing, mobile learning, online learning and teaching, strategic management of technology innovation, user experience | Tagged , , , , | 16 Comments

what is important to you as a user?

Posted on June 26, 2008 by Doc

In this blog entry, I would like to invite discussion on an essential ingredient in the design of information systems: the user – you and I and everyone who uses computer software and Web sites. I am predicating this discussion on … Continue reading →

Posted in conducting research online, customer experience management, human factors in information systems design, information architecture, user experience | Tagged , , , , , , , , | 14 Comments

the business of blogs

Posted on May 9, 2006 by Doc

To kick off discussion on the use of blogs for business and/or professional purposes, I would like to characterize Doc’s Blog on those terms. Although my initial intention was to use this blog for promoting discussion on the broad topic … Continue reading →

Posted in about this blog, blogs for business, blogs for research, conducting research online, customer experience management, emerging educational technology, human factors in information systems design, social networking, strategic management of technology innovation, user experience | Tagged , , , | 39 Comments