Category Archives: innovation

Social media for political good

In my treatment of online social media for social good in previous blog posts, I have touched upon the use of these online social platforms to promote communication for social change as witnessed in what we now call the Arab … Continue reading

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Collaborative reasoning with a social strategy

In my previous posts on the value of mental and physical models, I suggested that it is the dialog that we create between these two types of reasoning that helps us tackle the discovery of what is novel and complex: … Continue reading

Posted in blogs for research, collaborative computing, conducting research online, content management, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, social media, social networking, strategic management of technology innovation, user experience, user-centered design | Tagged , , , , , , , , , , | 8 Comments

Rap Rocks Revolution: Social Protest Music in Social Media

Rayes Le Bled (Head of State) by El General On December 17, 2010, after police confiscated his vegetable cart, the self-immolation of a Tunisian street vendor named Mohamed Bouazizi was a trigger that energized Tunisian youth to take to the … Continue reading

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#jan25

January 25 is an important day in Egypt’s history. On that date in 1952, when British troops stormed a police station where Egyptian police officers acting as commandos were holed up, a Free Officer Movement led to a revolt that … Continue reading

Posted in content management, emerging educational technology, human factors in information systems design, information ethics, innovation, instructional design, management of information systems and technology, online learning and teaching, social change, social media, social networking, strategic management of technology innovation | Tagged , , , , , , , , , , , , , , | 7 Comments

Internet as Innovation: The Third Wave

In the revision of the Strategic Networking book, the emphasis is on the Internet as an innovation. By viewing the underlying technology infrastructure and the way we layer our use upon it as something that is both new and evolving, … Continue reading

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Wayfinding and the Camino

In my research and planning for walking the Camino de Santiago, I was comparing the various routes that lead through Spain to Santiago de Compostela. Aside from rainfall, temperature, and daylight hours, another factor for choosing a given route is … Continue reading

Posted in content management, emerging educational technology, human factors in information systems design, information architecture, innovation, instructional design, knowledge management, learner experience, management of information systems and technology, mobile computing, mobile learning, social networking, strategic management of technology innovation, user experience | Tagged , , , , , , , , , , , , , | 4 Comments

Social Networking Innovation in an Online E-Business Course

Here is a Web-based version of my ICERI10 conference presentation on the topic: Social Networking Innovation in an Online E-Business Course http://www.programhouse.com/webpres/phiceri2010pres1.htm This Web-based PowerPoint presentation (optimized for the Internet Explorer browser) describes a curriculum innovation that provides an authentic … Continue reading

Posted in blogs for business, collaborative computing, customer experience management, digital repositories, emerging educational technology, innovation, learner experience, online learning and teaching, social media, social networking, user experience | Tagged , , , , , , , , , | 4 Comments

Strategic Networking: Internet as Innovation – The Second Wave

Although it’s still early in its revision, the Strategic Networking book is being collaboratively written with my co-author Gene De Libero. After some juggling with procedures for formatting and versioning, we are achieving this in a highly interactive manner online … Continue reading

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Effects of the Internet as Innovation: No More and Now New

The first wave of the Internet as a disruptive technological innovation has created game-changing and deal-changing effects on traditional social and organizational norms. The effects associated with the second wave of this innovation have been given many names (Internet 2.0, … Continue reading

Posted in customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation, Strategic Networking, user experience | Tagged , , , | 14 Comments

Customer Experience Management: The Second Wave

Customer Experience Management is often seen as a marketing discipline emerging from the traditional customer service and customer relationship management niches to meet evolving needs that precede customer service and extend beyond the transactional focus of CRM. What is missing … Continue reading

Posted in conducting research online, customer experience management, human factors in information systems design, innovation, management of information systems and technology, social media, social networking, strategic management of technology innovation | Tagged , , , , , , , , , , | 6 Comments