A mental model of the customer, user, and learner experience
Digging Beyond User Preferences (Mental Models)
In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. I began by exploring the relative value of concepts we collectively call “individual differences” and individually represent by concepts such as prior knowledge, preferences, and motivation.
Digging into what people expect, want, and even require of the products and services we provide, I see increasing value for the need to understand
Teacher uses Skype to link class to homebound student
As technology-using teachers, trainers, and other professionals, we can become so immersed in our “nuts and bolts” thinking about emerging digital technology that we often miss seeing the forest from the trees. A story worth re-telling here for seeing that forest again is one told by a technology-using teacher whose blog (Learning is Messy) has an entry that revisits the use of the now ubiquitous Skype VoIP software to link his class to a homebound student.
If you click on the image of the class, it will download a five minute video of them using Skype during a class session which
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