A mental model of the customer, user, and learner experience

Digging Beyond User Preferences (Mental Models)

In my research, writing, and consulting work over the past decade, I have focused on a single concept (satisfaction) and what it means to people in the roles of customers, users, and learners. I began by exploring the relative value of concepts we collectively call “individual differences” and individually represent by concepts such as prior knowledge, preferences, and motivation.

Digging into what people expect, want, and even require of the products and services we provide, I see increasing value for the need to understand

Teacher uses Skype to link class to homebound student

As technology-using teachers, trainers, and other professionals, we can become so immersed in our “nuts and bolts” thinking about emerging digital technology that we often miss seeing the forest from the trees. A story worth re-telling here for seeing that forest again is one told by a technology-using teacher whose blog (Learning is Messy) has an entry that revisits the use of the now ubiquitous Skype VoIP software to link his class to a homebound student.

If you click on the image of the class, it will download a five minute video of them using Skype during a class session which


About

Doc at work Welcome to my blog!

This blog is one of the software tools used to support communication and learning on the programhouse.com Web site.

Riding the Crest of Change is the motto of this blog and a phrase that I often use in describing the unifying topic area covered here: technology innovation and how it affects us (and vice versa).

I hope that you will find the on-going dialog that develops here of interest to you as well. Please feel free to offer your posted comments to enrich this dialog.

Thanks for joining us here and welcome aboard,

Doc


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